Privacy Policy

Last Updated: 9 Nov 2025

Desert Online General Trading LLC ("we", "us", or "our") values your privacy. This Privacy Policy explains how we collect, use, disclose, and protect your personal information when you use our website, mobile app, or related services ("Services").

1. Information We Collect

We collect personal information necessary to provide and improve our Services. This may include:

Contact information: name, email address, phone number, and delivery address.
Account information: username, password, and preferences.
Payment details: processed securely through third-party payment gateways; we do not store full credit card numbers.
Usage data: IP address, browser type, device identifiers, pages visited, and interactions with content.
Cookies and tracking: we use cookies and similar technologies (including Google Analytics and Meta Pixel) to understand usage patterns and improve user experience.

You can control or disable cookies through your browser settings; however, this may affect site functionality.

2. How We Use Your Information

We use collected information to:

Process and fulfill orders, payments, and returns.
Provide customer support and respond to inquiries.
Improve website performance, content, and security.
Personalize marketing and advertising where permitted by law.
Comply with legal obligations and prevent fraud or misuse of our Services.

We do not sell or rent your personal data to third parties.

3. Sharing of Information

We may share your data with:

Service providers and partners who help operate our business (payment processors, delivery partners, analytics providers).
Legal authorities, if required by law or to protect our rights.
Advertising partners (e.g., Google, Meta) for limited purposes such as ad measurement and retargeting, based on consent where required.

All partners are bound by confidentiality and data protection obligations.

4. Data Storage and Retention

Your data is securely stored on servers located in the UAE and/or other jurisdictions that provide adequate protection.

We retain personal information only as long as necessary to fulfill the purposes outlined in this Policy or as required by law.

5. International Data Transfers

Your personal information may be transferred to and processed in countries outside your residence, including the UAE, EU, UK, Australia, or Canada.

Where required, appropriate safeguards (such as Standard Contractual Clauses under GDPR) are applied.

6. Your Rights

Depending on your location, you may have the right to:

Access your personal data.
Correct inaccurate information.
Delete your data where applicable.
Withdraw consent for marketing or processing.
Request data portability (EU/UK users).

To exercise these rights, contact us at support@desertcart.com.

7. Cookies, Analytics & Advertising

We use cookies, Google Analytics, and Meta Pixel to analyze usage and improve our Services.

You can manage preferences or opt out via:

8. Data Security

We implement administrative, technical, and physical safeguards to protect your personal information from unauthorized access or misuse.

While we take reasonable measures, no system is completely secure; you share data at your own risk.

9. Children's Privacy

Our Services are not directed to individuals under 18.

We do not knowingly collect data from minors. If you believe a minor's data has been provided, please contact us immediately.

10. Changes to This Policy

We may update this Policy periodically.

Any changes will be posted on this page with an updated "Last Updated" date. Continued use of our Services after changes constitutes acceptance.

11. Contact Us

For any questions or privacy concerns, please contact:

Email: support@desertcart.com
Address: Desert Online General Trading LLC, Dubai, United Arab Emirates

12. Governing Law

This Privacy Policy is governed by and construed in accordance with the laws of the United Arab Emirates.

For users in the EU, UK, Canada, or Australia, this Policy complies with GDPR, UK-GDPR, PIPEDA, and the Australian Privacy Act 1988.