Samsung RF28K9580SG French Door Refrigerator with 27.9 cu. ft. Total Capacity, Family Hub in Black Stainless Steel

DO NOT BUY Samsung French Door fridges!I have almost $3000 invested in a fridge that gave little, annoying problems at first, but as soon as the VERY SHORT warranty was up, the ice maker problems got worse and worse... dripping water out of the ice maker flapper door, slushy ice cubes, ice dams in the ice maker itself, taking 1 minute or so to drop out 3-5 ice cubes, odd noises, not making ice at all... you name it.I tried to get a repairman, but no one returned my calls--then I discovered from several local sellers of the Samsung French door fridges, that there are so many problems with them, that repairmen don't want to repair them at all--knowing they will never solve their clients' problems. The repairmen _might_ take the call IF the unit is still on warranty, simply because they know they'll get more and more repair calls--all paid by Samsung. Once the warranty is gone, they don't want to deal with Samsung units.Consider this: I have a new millennium fridge and I make ice the way my Mom did in the 1950s--with ice cube trays!I think these units should be recalled--these are major expenses for a family--just like buying a car that is unsafe or poorly designed--or is an outright Lemon. Samsung's reply to me was a boilerplate letter with links pasted in to their WELL KNOWN repair bulletins... each one I had already known about and tried! Then they linked to how to get a repair ticket started, but then repeated their warranty rules.Samsung customer satisfaction? Rate that at ZERO.If you know anyone considering one of these Samsung units, steer them away--- SHARE this post.[...]

I have the RF265AB French Door model- total piece of crap, yes it works, but has many fails such as: frosts up, the worse ice-maker in the bottom drawer, makes loud knocks (normal), easy to break parts etc. buy a better (US) brand and don't be swayed by "awards" advertised. You will need that telephone support!

Summary: Samsung says you need 35.75 inches to accommodate the fridge’s width. THIS IS ONLY TRUE IF YOU DON’T PLAN ON OPENING THE DOOR!!!! You need to add another 2.5 inches to each side if you want to be able to open the fridge. It’s got a lot of interesting features, but they don’t necessarily fully justify the price. In the end, it’s a luxury item that’s tarnished by customer service that is so terrible; it negates any positives that could exist.Pros:- Can do a lot of stuff that you wouldn’t expect a fridge to do (keep notes, calendars, play music, etc.)- There’s really nothing else like it as a competing product.Cons:- Door hinge design requires a LOT of room in order to open compared to most other fridges.- Even on sale, it is crazy expensive. Not a great value proposition. This is a purchase you make because you can, not because you have to.- Doesn’t run stock Android, it runs Samsung’s Tizen, which has limited app support and a web browser that crashes… a lot.- Terrible customer service. Got a problem? It’s your fault. Store tries to work with Samsung on the problem? It’s the customer’s fault AND that store’s fault. Customer proves there is a problem with product specifications? Go into overdrive and start making up lies about the customer.Let me start by saying that overall, I like the fridge. It does a lot of cool stuff if it’s an item you can afford to purchase. It’s definitely a luxury item.Here’s a quick run down of how it actually works in real life:- Ease of setup – I found it fairly straight forward, but then again, I’m a techie that’s used to flashing my own FW for any android device.- Sound quality – It can make noise when playing a radio station and you can understand that song, but that’s about as far as it goes. Think of it as on par with a super cheap clock radio. Good thing the fridge comes with a Samsung R3 Bluetooth speaker (once it arrives). IMHO, pairing the fridge with a Bluetooth speaker is a MUST.- Calendar syncing – This isn’t s straightforward as you’d think. You have to setup the “StickiBoard” app to sync with your respective Gmail accounts.- Weather – This is probably the most useful feature. Always handy to have the forecast displayed.- In fridge camera – I haven’t found this to be that useful in real life, but time will tell.- Ability to mark foods w/ expiration dates via the camera - I haven’t found this to be that useful in real life, but time will tell.- TV mirroring – This only works for Samsung TV’s. I’ve got a 65” Plasma Panasonic Viera VT series. Samsung has not made nor does make ANYTHING that has black levels that can compete against this particular Panasonic, so this feature won’t add any value for a long time… at least to me.- Storage layout – For things like fruit and butter, I think my older Whirlpool was better designed in regards to this specific task. Otherwise, it’s okay.What started out as a something that was planned as a nice surprise for the wife ended up being a nightmare. Samsung called with all of the dimensions of the product (making me think there have been some issues with this in the past). I measured and all were good, except for the height… that required cutting about ¾” off the bottom lip of my oak cabinets. After sliding the fridge back, I came across a glaring design issue; the doors are very very thick and the hinge design requires about 2+ inches of additional space on each side in order to open.Within hours of the delivery, I was back at the store to try and work something out to get it returned, as I really didn’t want o re-engineer my entire kitchen. That costs money… a LOT of money. I explained what was going on and they agreed, there was no way to make it work.I got a call from Samsung wanting to discuss why I wanted to return the fridge. Normally, this would be good, but… they called:1.) While I was at a customer site (you know, working that job that paid for the fridge)2.) While I was hosting a conference call… on a speakerphone… in a conference room… supporting equipment “go live” at a major production plant.I explained to the guy that was calling that it was not a good time, for the above reasons. He ignored all of that and insisted he had just one question, “Why did I want to return the fridge?” I told him it didn’t fit because Samsung designed it in such a way that it requires much more room than is specified, so I answered his question. Then he wanted to discuss it further, something I did NOT have time to do at that specific moment.Did I mention that they were on a speakerphone, in a conference room? Hurray for Samsung! I could not have come up with a better way for them to come off as completely inept to a large group of people.As luck would have it, I ran into the store manager I’d been working with while getting some stuff for the house. The store (a super major home improvement chain) had also had terrible luck with Samsung. First Samsung lied and said I wanted to return it due to “buyer’s remorse”. The store fought this. THEN they said all of their measurements were 100% accurate and I had no problems with the fridge, and they flatly refused the return.Now I’m in the middle of a $30k kitchen renovation, triggered by a fridge purchase.If you buy this, make sure you’ve got enough room to open the doors and buy from some place that has a good return policy because Samsung will try to crucify you if you have issues.

Great refrigator to show off another Samsung failure. Google just applied a security fix which breaks the refrigator. If you call Samsung for an update they tell you they have no plans to update the software to get it working again. Samsung says it's Google's problem. In the mean time the thing doen't work.