Sena SMH10D-10 Motorcycle Bluetooth Headset/Intercom Communication System (Dual)

Awesome gear !

I’m updating my original review from 2 stars to 5. See my original review, below. I ended up repurchasing this dual pack of communicators and have been using them for more than a year. I enjoy long battery life and like being able to talk to my riding buddies. When riding, I can accept calls and people don’t even know that I’m riding. I have one on my full-face helmet and a second one on my half-shell helmet. I really enjoy having them and have determined that one of my riding buddies, with whom I tested my original set, didn’t have his microphone placed high enough in his helmet which is why I couldn’t understand him and usually only heard wind. I still can’t understand him but I have no problems with other riders so it must be his set-up. Great product that works as expected and I really enjoy listening to music when riding.Original review: I purchased these headsets based on positive reviews. I used them on 2 rides; performance with the telephone was good. People that I spoke to said they could hear me well. I was also able to listen to music and GPS directions. The bike-to-bike intercom feature, however, left much to be desired. I think that we could have shouted at one another and been heard better than we were when using the communicator devices. I'm not sure what the issue was: when we were off the bikes, we could hear fine. But riding the bikes at any speed over 25 mph presented serious challenges to hearing one another -- from almost any distance (as close as 10 feet); both of us use full-face helmets yet there was a tremendous amount of wind noise and my buddy sounded very, very distant. I contacted Sena and they were helpful in providing suggestions like resetting the units to a factory setting and updating the software. Unfortunately, I was unable to perform these updates and have an opportunity to ride with my buddy to try them out before owning the units beyond the time for which they could be returned. Moreover, I'm not sure why brand-new units should require a reset or software update. Over the past few days, I did a search for problems with Sena headsets and, despite the great reviews here, I found a lot of information relating to Sena failures and a lack of product support from the manufacturer. In addition to emailing Sena, I also called them. Strangely, I couldn't understand very much of the person was saying -- it was like he was using a phone that kept cutting in and out. As a result of Sena's instructions to reset the units, the unintelligible response from Sena's telephone customer service and the negative information about Sena units and the lack of customer support, I returned the items to the seller. I still want communicators but if these are among the best, the technology leaves a great deal to be desired. We expected a lot better performance and usability.

After years of my wife riding on the back of my motorcycle she now has her own can am spyder (and loves it). So, this created a need to communicate between vehicles instead of shoulder taps and hip squeezes. Honestly, I had no idea there were so many blue tooth units out there until I started researching them. After checking reviews, I decided on this unit and the fact that prime had their two-day sales event and I saved a bundle. Installing on our helmets, hers 3/4 and mine, full face was fairly easy, just follow directions and a couple of you tube videos. Normally I wear a half helmet with my windshield, but I am not creative enough to install unit on the half helmet. The first time we went out and tried them I was very surprised. Once we figured out how to talk to each other it was great. We've been using them for a while now and am quite pleased. It makes gas and bathroom stops easier to do. Also being able to say "did you see that" as you are traveling instead after you stopped is kind of nice. Being able to listen to music is also a great feature. I'll be honest I am definitely not qualified to comment on sound quality as I wear hearing aids. My hearing situation is a little different as one ear has 80% loss, but the other ear is still quite good, so I don't need them to actually hear. Now this leads to an issue that was unforeseen. As I mentioned I went back to my full-face helmet. I wear a size small which is quite tight. Between the hearing aids and glasses, I have to "spread" my helmet a little to put on. What happens now when I do this the unit actually pops off. Has fallen on the floor twice and still works so that's good. When putting on my helmet now I be sure to have a finger on the unit and so far, it works. Overall am very pleased with how these unit's work. The issue's I mentioned are my own and nothing to do with the units themselves, just thought they might relate to a few other people.