WINSOON 8FT Antique Double Sliding Barn Door Hardware Roller Track Kit Black, 4-18FT for Choose

This is the second purchase I made from this company, again this product Is very well-made, very strong and sturdy I am pleased with the way it looks and the way it works. If you are contemplating this product, no need to hesitate you will be pleased

Very sturdy hardware, smooth rolling doors, went up easy and looks great. Wife is happy

I had some problems with the door track but so far customer service has been very responsive. I am disappointed yet pleased at the same time.I bought a 16 ft track. It comes in 3 sections with 2 brackets to secure them to each other to make the one long track. I assembled the track as directed. (The directions included as simple enough and contain illustrations.) I was carefully moving the track and had barely moved it a foot when one of the brackets snapped.I needed to hang the doors ASAP. I headed to Lowe’s to try to find a replacement bracket. I found something I could make do for the time being. I installed it and while 3 of us were moving the track a second time to install it the other bracket snapped. They both snapped in the middle like they were made out of plastic.I used a second makeshift bracket after ANOTHER trip to Lowe’s. I had to get the doors hung. It was imperative I do it that day as it was Labor Day weekend and I had the help. (The doors are large and I couldn’t hang them by myself. I had done everything else to date alone.) We were able to get the track installed with the makeshift brackets but the door doesn’t function properly. It snags at the brackets.I reached out to Amazon and within 2 hours the seller had contacted me. I have requested new brackets be sent as I have no need for the rest of the assembly. I have asked that they send them ASAP. So far, they have been extremely helpful.I will update the post to reflect the amount of time it takes to receive the extra brackets from the seller. Hopefully, it’s very quickly as I have doors I can barely use.****When buying the extended length track, be careful with the brackets. They snap like twigs. The Product Customer Service stated that this has never happened before.****Update ****Customer Service was very quick to respond to me. I attached photos to my correspondence with them and they immediately offered to correct it by sending me two replacement brackets and the one extra bracket I asked for just in case. It did take about a week to get them to me as they sent them USPS but none the less they were more than helpful.I would buy the door tracks again but I would just be very careful.***** Second Update *****Their Customer Service reached out to me about this review. They offered me $50 bucks to take it down. I didn’t feel comfortable doing that as my review has been honest. I love the track but 2 important parts snapped like twigs. They were quick to respond and replace the parts. I wish they would have sent the replacements overnight or priority instead of USPS but nevertheless, they were quick to respond and did apologize and replace them.I thought it was important to add this to the review. It was hard to walk away from $50 bucks but I feel it was the ethical thing to do. I would buy the track again. I would just be more prepared and would have hung it with a different method.

Updated: 10/7/2019Ok, I finished installation and all went well with the following exception:1. The lag bolts that fasten the rail and spacer to the wall / header plate are very brittle and will break unless you are careful.2. You must pre-drill the holes first, I used a .21 inch drill bit.3. As added measure I lubricated the hole by using a syringe filled with dish soap.4. Be extra careful if using an impact wrench to drive the lag bolts.5. You may wish to hand tighten them after driving lag bolts snug.Original Posting:Rarely do I purchase something and it impresses me. I ordered an 18ft kit, and absolutely thrilled with what I received.1. The shipment was packed in a box with a Nylon Sock on the outside, the Nylon sock was so nice I didn't have the heart to cut the outside Nylon Wrapper, I spent 15 minutes carefully removing the shipping tape from the outside cover. I have never received anything with a wrapper like this. Excellent!2. Every piece was accounted for and packed in plastic zip bags.3. I had zero shipping damage, but I suspect that Nylon bag wrapped would have protected the package had it been sent around the world 5 times.Anyone who complains about bad instructions, I would say:1. If you need instructions to install this hardware, you should not be doing it. Get someone to help you.2. Installing any door like this takes some thinking to get it right, and impossible to explain in instructions as everyone has a different installation constraints and needs.3. I do like the way the 3 rails are attached via four Screws using a nicely designed bracket. I was going to buy my own 18 ft rail and drill it, but after seeing a picture of the connectors I thought it would be fine as is.People, this is a really nice product, I'm going to use mine outdoors. I think it will be fine out there. It seems that even the roller itself has an actual bearing inside. This should slide nicely on that rail.One last thing, the kit also includes a lower door guide that is supposed to fit inside the bottom of the door. Which would require you to router or cut a slot in the bottom of the door itself. This will require some serious cutting to get a slot cut in the bottom of the door. There are other ways of keeping the bottom of the door in place and I plan to use a few lower brackets that you can order online here that just wrap around the bottom of the door. Some have rollers, some are adjustable, some are fixed in size. I'm going to install the door and then figure out how to keep the bottom of the door from moving.Since I am building a custom sized door to fit the Hardware kit, it's impossible for the kit not to work. I have a 3D model I created using Sketchup drawing program. So I've already done the installation virtually.-Good Luck

LOVE IT

Love how sturdy the barn hardware kit is . The doors fitted nicely on it

Very easy to install. I screwed a piece of 1x4 oak to the studs and then mounted the rail on the backer.Two things I wish I had known/done beforehand:1) The doors need to have a 1/4" dado cut in the bottom of them so they can slide on the floor channel that comes with the kit. This prevents the door from swinging forward away from the wall and falling off the track. Not an issue to do after the installation, but it would've been nice to realize it before finishing the doors. My fault though, it is in the instructions to do so.2) I wish I had predrilled the holes in the oak backer before I mounted it to the wall. Would've saved some stress.One tip, when installing the rollers on the doors, instead of measuring for the holes, stand the door up on a piece of 1x stock and put the roller on the bar. Center the roller on the door stile and drill the holes (3/8" bit, it says 10mm) while the door is standing up. You'll end up with a 3/4 gap under the door and perfectly placed holes.

I had to go find new shorter black bolts to fit the cap nuts supplied. The bolts supplied were too long for a standard thickness door of 1-3/8. The bolt would bottom out in the cap nut almost a 1/2 inch before seating down onto the door.